Application of Quality and Systems Management

exercise of Quality and Systems ManagementStrategic Quality and Systems Management (SQSM)Understanding and application of quality and forms worry in an organizationPrefaceCompany profileGrundfos Pumps Ltd (GPL) is wholly possessed subsidiary company of Grundfos Holding A/S Denmark. GPL is a gross sales and tradeing company covering the UK, founded in 1964 as the 2nd sales company to be setup outside Denmark.GPL today is a leader company of supply pumps and pumps systems for domestic, mercantile building profits and industrial applications.In 2012 the turnover was 142m which striked by 140 staff who atomic number 18 in on the whole engaged in supporting sales covering both UK by the of import office which primed(p) at Leighton Buzzard and another five regional sales offices.Grundfos purpose statement Grundfos is a worldwide leader in advanced pump solutions and a trendsetter in water technology. We contribute to global sustainability by pioneering technologies that i mprove quality of life for people and c be for the broadcasttmart sh atomic number 18 research, showing that GPL ar very strong in the domestic applications sales as they have 72% of the whole market in addition to commercial application.In 2009 GPL addresses the question how can we become a 200m lineage by 2020? this question was setup as a long term strategic tar provoke.1.1 Explain the importance of rough-and-ready operations anxiety in achieving organizational objectives (A.C 1-1)Market opportunities, economy and efficiency of conversion operations argon the of import goals of each organization. Operations management as a part of the organization system has give objectives which should align with the organization strategic plan and objectives.Operations Management objectives can be categorized into (1) customer service and (2) resource utilization which are fully integrated.Generally customer satisfaction is the most heavy and key objective of the operation management, t his leads the organization to utilize their resources for the satisfaction of customers. So operating system shall interpret either product or services to a proper(postnominal)ation which can satisfy the customers in legal injury of timing and cost to strive the primary satisfaction.GPL employ a aggroup of fully dedicated staff who interface with customer, either face to face or telephone basis, taking in the understandation sales and marketing is the core of the operating system.1.2 Evaluate the success of breathing operations management processes in shock an organisations overall strategic management objectives. (A.C 1-2)The fully dedicated staff are consider the heart of success and their feedback feed information to the company via the line / regional managers to address any go forth in the quarterly meeting.Grundfos production and supply chain companies such as GBW,GDS,PGF and Hillage are primary supplier to GPL , in other term , GPL maintain an approved supplier list and agreements are held for these supplier to separate the continuity and avoiding risks in term of time and cost.GPL has regular meeting with GBW and the other supplier to review the products and to extend them against the market collectments and competitor offerings.GPL is being able to provide solutions for large commercial applications on a declare oneself basis , that was complying with the unsettled condition during economic crises in 2007/2008 in addition to the ability of supplying null efficient options which align with GPL sustainably strategy .2.1 Explain the importance of effective quality management in achieving organisational objectives. (A.C 2-1) military control success extent how the organization can produce a high quality product and service than the other compotators with a competitive price .Quality is the key to GPL success as it shall increase and continue with the higher percentage of the sales in the commercial and domestic application, and they ar e focusing to increase their share in the industrial waste water market as they present-day(prenominal)ly have 7% of the market share. GPL is a new comer to the industrial waste water market which considers a potential significant development in this market. To exploit that, they need to develop their consulting capabilities to be reflected on their delivery and projects.2.2 Evaluate the success of existent quality management processes in meeting an organisations overall strategic management objectives. (A.C 2-2)GPL has use UK award entry to benchmark their selves in the local and broader business communities, by technological developments and promote environmental issues. They have some significant success such as BPMA PIA (Pump Industry Award), BSS (Customer- Most improve supplier) and Green Apple (environmental) award in addition to ISO9001 ISO 14001 to comply successfully with the standards.Chart 2-2-1 showing that the main strategic identify to achieve 200m sales by 2020 mi ght be setup according to the passably linear curve for the planned sales growth in all market sectors. This required all sectors to remain focussed and monitoring their gaols against a set of KPIs.To be in line the plan to achieve the required results, continuous monitoring and taking the required actions as a corrective or burden action needs to be taken if there is any deviation on the plan.3.1 Plan a strategic quality reassign to improve organisational performance. (A.C 3-1)Quality is a major part of GPL operating system and considers one of the main needs to achieve the strategic goal which become a 200m business by 2020 GPLs quality system showing continues improvement among the last 10 years which align with their business growth.Some of the EFQM chastity baby-sits criteria planned to be implemented as a con term plan for one year, and to evaluate the required resources motherfuckers and systems to implement all the models criteria within the next upcoming two years.E FQM Excellence Model is a practical framework that enables the organization toAsses where they are on the path to excellence, and serve uping them to understand their key strength and potential caps.Provide a parking lot vocabulary (Excellence language) and way of thinking about the organization that facilitate the effective communication of ideas.Integrate existing and planned initiatives, removing duplication and listing gaps.Provide a basic structure for the organizations management system.The main target of implementing the EFQM Excellence Model is to achieve and sustain outstanding takes of performance that meet or blow over the expectation of all GPLs stockholder.Two of nine of the EFQM Models criteria were chosen and adjusted at the first stage of implementing the EFQM model in GPLStrategy criterionGPL to implement its mission and vision by developing a stockholder focused strategy, policies, objectives and plans by the followingUnderstanding the needs of stakeholder by aggregation stakeholders needs and expectations of stakeholder as an input to the strategy development process.Identify and analyse the external indicators such as economic and market trends.Analyse the operational performance trends to understand the current and potential capabilities and identify where development is needed.Compare and benchmark their performance to evaluate their strengths and areas of improvement.Select clear goals and objectives which align with the market opportunities. masses criterionGPL to value its people and create a culture that allows the mutuality beneficial achievements, developing the cleverness of people and promote fairness and equality by the following specialize clearly the people level of performance which required achieving the strategic goals.Align people plans with the strategic goals.Develop peoples skills and competencies to check off their future mobility and employability.Understand the communication needs of their people and use a pro per tools and strategies to maintain that.3.2 Define resources, tools and systems to support business processes in a strategic quality shift. (A.C 3-2)Resources, tools and systems required to implement the setup plan by applying some of the EFQM Excellence Models criteria are very limited as GPL has own quality system and resources. Additional resources, tools and systems listed belowWell known EFQM quality specialist (from the existing team, to get EFQM training).Market economic researcher (from the existing team or can be newly hired).HR specialist (from the existing team).Scoring sheet.Analysis and trend plan (Microsoft Excel can be used). nurture Calendar for all employees.Site visit Calendar for top management and EFQM specialist.Audit program.Training program which align with the strategic targets3.3 Evaluate the wider implications of planned strategic quality tack in an organization. (A.C3-3)Two criteria were selected to be implemented as a short term plan, to be the sta rt of implementing the EFQM Excellence Model. To support GPL achieve their strategic goal, to become a 200M business by 2020. Strategy and people criteria selected to be implemented to help GPL to be on the track of achieving the target and to find out any gaps or potential threat. deal as explained before are the core and the engine of GPL business the plan was setup to assure that they are aligned with GPL strategy goals and to achieve their satisfaction.3.4 Design systems to monitor the implementation of a strategic quality change in an organisation. (A.C 3-4)Scoring sheet for each criterion designed to evaluate the success of implementation, to follow up and take the required correction tour action as the followingZero to 11 require an immediate corrective action and recovery plan.12 to 23 require a motivation and preventive action in addition to recovery plan.24 to 28 result to be populated and participants to be honoured.4.1 Implement a strategic quality change in an organis ation. (A.C 4 -1)Strategy criterionThe management team determine the market and product sales strategies, targets and goals. Each reador summaries this in a Market Signals report for their business area, incorporating feedback from the UK market.Bi- each year, input is gathered from group management in form of a target letter. This letter includes broad sales and cost targets that drive GPLs overall business objectives. The board of directors meets quarterly with GPL to review the direction and plan the strategy going forward.Company goals are communicated at the company conclave and published via their internal communication system. Each division develops their own strategy map to translate these objectives into specific actions.Based on the strategy map, annual plans and budget, GPL develop a set of KPIs as a tool to be used to review their progress against their goals.People criterionBi-annual survey, managed globally by Grundfos Group, which is completed by individuals anonymo usly. Themes include employees satisfaction, motivation, loyalty, personal development and pay terms. It also asks for opinions on management, daily work and colleague relationship. correspond to the defined strategic, GPL determine the skills competencies required to achieve these goals. The assessment from the Employee Development Dialogue (EDD) enables them to identify the gaps between the current and required skills and ensure appropriate training is available, either from the Grundfos Academy or another parties.EDD completed annually in the form of 11 meeting with the line manager, with a mid-year review to check the progress, topics discussed are performance evaluation, target development, skills gap analysis and training needs.GPL use different channels to communicate with their employees, including direct discussion, INSITE, the annual conference, the work council, meetings and notice boards.All employees are eligible for either individual bonuses or team reward. The bonus es are based on their performance against objectives.4.2 Embed a quality culture in an organisation to ensure continuous monitoring and development. (A.C 4-2)The board directors consider the plan of the quality change as a part of the strategic plan, and the result of implementation and monitoring were included in their quarterly meeting agendum to endorse all employees to achieve the target of the plan.4.3 Monitor the implementation of a strategic quality change in an organization. (A.C 4-3)Site visits and assessment of the planned criteria show that GPL hasnt benchmarked and compared their performance with the compotators, while they covered all the planed objectives under the people criterion.5.1 Evaluate the outcomes of a strategic quality change in an organization. (A.C 5 1)As a final evaluation, results of the assessment considered as a tracker to the strategic goal and guarantee that the operation management system align with the planned objectives.That helps the top manage ment to evaluate the business trend to keep GPL on the track to become a 200M business.5.2 Recommend areas for improvement to a strategic quality change that align with organisational objectives. (A.C 5-2)Continue with monitoring and controlling the implemented criteria.Plan, implement and monitor of implementation all the EFQM Models criteria to sustain the outstanding level of performance and reinforce a culture of excellence of GPLs peopleReferencesKumar, S Suresh, N. (2009) Operation Management. New Age International, New Delhi.Pekar,P. (1995) Total Quality System manoeuver Principles for Application. ASTM, Philadelphia.Arab British Academy for Higher Education (2015), academic website (online) available from http//www.abahe.co.uk/business-administration/Quality-Management-Systems.pdf (accessed on 15th Feb 2015)Case Study, Grundfos Pumps Ltd. (2013). EFQM Publications, Brussels.EFQM Excellence Model. (2013). EFQM publications, Brussels.